FAQ

How do i know I am purchasing an Authentic item?

At Outclo, we guarantee the authenticity of every item we sell. We source our products directly from reputable, authorized suppliers and carefully inspect each item to ensure it meets our high-quality standards. Additionally, we work only with trusted designer brands, so you can shop with confidence knowing you are purchasing 100% genuine products.

What is your shipping policy?

We offer standard shipping within Dubai. Delivery times and costs may vary depending on your location within the city and the size of your order. For further details, please refer to our Shipping Policy page.

What is your return policy?

We offer an easy return policy within 30 days of purchase. Items should be in their original condition with tags intact. For additional information, please see our Returns Policy page.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. 

Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.
How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email or contact form on our website. Our team is available to assist you with any questions or concerns you may have.